Shipping Policy
Processing Time & Shipping Costs
Shipping costs depend on the destination. You can view the exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically be calculated and displayed in your total.
Shipping & Handling
We process orders from Monday to Friday, Eastern Standard Time, excluding holidays observed by the Post Office (e.g., New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).
- Processing Time: 3-5 business days during regular seasons; longer during holiday seasons due to high order volumes.
Flat Rate Shipping
You can order as many items as you want without exceeding our flat shipping rate.
- Standard Shipping Rate: $5.99
- Estimated Delivery Time: 7-15 business days under regular conditions; may extend during holiday periods.
Estimated Shipping Times by Location
- United States: 7-15 business days
- Canada, Europe: 10-30 business days
- Australia, New Zealand: 10-30 business days
- Mexico, Central & South America: 15-30 business days
- Asia: 10-30 business days
- Rest of the World: 10-30 business days
About Late Deliveries
Our shipping partners strive to deliver your package on time, but delays may occur due to factors beyond our control, such as incorrect address details, missing apartment or unit numbers, severe weather conditions, or international customs procedures. Mosbusia.com is not liable for delays caused by these factors.
Order Tracking
Once your order is placed, you will receive a confirmation email with a tracking link to monitor your package. Please allow 2-4 days for the carrier to scan your package into their system. If there is no tracking information available initially, the package may not have been processed yet. Tracking events will appear once the package is scanned into the carrier’s system.
Multiple Items in an Order
If you order multiple items, they may be shipped separately to ensure faster delivery. It’s normal to receive items at different times; rest assured, all items are on their way.
Order Confirmation Issues
If you haven’t received any order confirmation emails, it could be due to an incorrect email address entered during checkout. We send several emails throughout the process (order confirmation, fulfillment notice, and shipping notice). Contact us if you suspect an error, and we’ll update your email address.
How to Contact Us
If you have questions not covered on this page, please email us at [email protected]. Our support team is available 24/7 and will respond within 1 business day.
Email Response Delays
If you haven’t received a response to your email, double-check the email address and resend it. For unresolved issues, email us again at [email protected], and we will reply within 1 business day.
Delivery to Multiple Addresses
We currently do not offer shipping to multiple addresses for a single order. For deliveries to different addresses, please place separate orders.
Delivery to PO Boxes and Military APO/FPO Addresses
Yes, we ship to PO Boxes and Military APO/FPO addresses. Orders shipped to APO addresses are initially handled by DHL Global Mail and then transferred to USPS for final delivery through the military mail system. Delivery to APOs may take up to 45 additional days. Tracking may not update once the package enters the military mail system due to security reasons, and we may lose visibility of your order.